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Orders and payments
Orders
Product-stock status
Click on the product you want to know the stock status of. The basket will be shown as ‘sold out’ under the title of the product if the product is sold out. If nothing is stated, the product is in stock.
Placing an order
An order can very simply be made by placing the products in the shopping basket. Once you have finished shopping, click on the shopping basket at the top to complete your order. All prices on the website include VAT. You can collect your order from a pick-up point or choose for convenient home delivery.
You will receive an order confirmation by e-mail upon your order. Have you not received this e-mail? Maybe it has ended up in your junk mail/spam. If not, please contact webshop@handedby.com.
Cancelling your order
You can change or cancel your order as long as you have not yet paid and have not yet received a confirmation.
Have you already placed your order and paid for it? Then it can no longer be changed or cancelled.
Cancelling an order by Handed By
Handed By is entitled to cancel the agreement at any time, stating the reasons to the customer. Handed By may cancel an order in a number of cases, for example in a force-majeure situation, when the product ordered by the customer is not in stock. If this situation occurs, Handed By will always communicate with the customer and contact him about the next steps. Another reason for cancellation may be that the conveyor is unable to deliver. The customer will be contacted in these situations as well.
Payments
We use a secure internet connection once you start the checkout process.
Safe and simple online payment
Our web shop can offer safe and easy online payment methods through the Mollie system. This facilitates us to use various national and international payment methods.
Payment procedure
The payment procedure starts when you click on 'Payment' in your order summary. The payment procedure via Mollie will now start. Select a payment method and follow the instructions on the screen. When the payment is completed, you will return to the web shop and you will receive an order confirmation by e-mail.
Payment methods
